Specialized technology consulting and managed IT services — delivering Contact Center transformation, ServiceNow ITSM, multi-cloud infrastructure, and AI-driven analytics for public sector agencies.
Sandeza Inc. is a specialized technology consulting and managed IT services firm headquartered in Georgia, serving clients nationwide. We specialize in Contact Center implementation, IT Service Management with ServiceNow, cloud infrastructure, AI-driven analytics, and enterprise digital transformation.
A minority-owned business certified by the NMSDC, Sandeza supports clients across the full lifecycle of digital transformation — from implementation to optimization and 24/7 managed services. Our expert engineering team delivers scalable, secure, and high-performance solutions for Fortune 100 enterprise and government organizations.
Since 2019, Sandeza has delivered complex technology transformations for enterprise and government clients — consistently on time and within budget.
IHG, ServiceNow, and Juniper Networks have maintained 5+ year partnerships with Sandeza — proof of consistent delivery and client satisfaction.
With 25+ certified ServiceNow engineers, Sandeza is one of the most deeply certified ServiceNow implementation partners serving the public sector.
From enterprise contact center transformation to AI-powered cloud infrastructure, Sandeza delivers end-to-end technology solutions purpose-built for government and Fortune 100 organizations.
End-to-end design and deployment of cloud-based, AI-powered contact center platforms with CRM and ITSM integration and intelligent call routing.
Full-lifecycle ServiceNow implementation, ITOps transformation, and CMDB build-outs that modernize IT operations for enterprise and government agencies.
Secure, governed multi-cloud environments with centralized control, automated compliance, and cost optimization across AWS, Azure, and hybrid deployments.
24/7 managed services and continuous DevOps pipelines that keep mission-critical infrastructure secure, scalable, and always operational.
Enterprise datalake architecture, data pipeline engineering, and real-time analytics dashboards on platforms like Tableau that transform raw data into actionable intelligence for decision-makers.
Product-driven capability in Customer Experience and Contact Center — a focused specialization that generalist IT firms simply cannot match.
Deep expertise across the highest-impact technology domains: AI automation, multi-cloud infrastructure, modern ITSM, and enterprise data engineering.
IHG, ServiceNow, and Juniper Networks have maintained multi-year engagements, a testament to consistent delivery and measurable client outcomes.
Official ServiceNow partner with deep platform access, early-release capabilities, and co-delivery resources that independent firms cannot access.
No subcontracting talent gaps. Over 60 internally certified engineers across ServiceNow (25+), cloud platforms (20+), and data engineering (25+).
In-house talent, rapid deployment methodology, and direct senior management involvement keep every project on schedule and on budget.
Proven delivery across government and Fortune 100 clients, with measurable results and long-term partnerships that speak for themselves.
Designed and implemented cloud-based contact center solutions for ServiceNow, State of New York, NY Racing Association, Kentucky Teachers Retirement System, Currency Exchange International, and TikTok. Integrated telephony with CRM/ITSM platforms and deployed AI-driven automation for customer support.
Designed and implemented cloud security, compliance, and governance. Developed a centralized control panel for multi-cloud management and integrated ITSM, ITOps, and device management with the cloud management platform. Automated managed IT operations via agentic actions within CMP.
Designed a central datalake on Google Cloud, built data pipelines from multiple sources including Salesforce, and delivered real-time Tableau visualizations and dashboards. A team of 6 specialized engineers continues to support and expand this analytics platform on an ongoing basis.
Sandeza holds active SAM.gov registration across four IT and computer services NAICS codes, supporting procurement for federal, state, and local agencies nationwide.
Connect with our team to explore how Sandeza can support your agency's technology transformation goals — from discovery to full deployment.